Frequently Asked Questions

Everything you need to know about the product.
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What do the Grubtech add-ons offer?
Our add-ons, like gKitchen, KDS, and gDispatch, enhance order navigation, precision in cooking, and streamline delivery processes.
Can I link it with my current POS system?
Yes, Grubtech easily integrates with various leading POS systems, making the transition smoother for businesses. See our integrations page for a full list of POS integrations.
How reliable is it during busy hours?
Designed for peak restaurant operations, Grubtech ensures smooth and reliable performance even during the busiest hours.
How does Grubtech simplify managing multiple delivery platforms?
Grubtech offers a unified dashboard that centralizes all delivery platforms. This not only streamlines your order processes but also significantly reduces errors. By having all platforms integrated, restaurants can swiftly manage orders, ensuring a smooth and efficient workflow.
How does Grubtech utilize real-time analytics for operations?
Grubtech's real-time analytics provide actionable insights into various aspects of restaurant operations. From identifying inefficiencies, tracking customer preferences to optimizing inventory and staffing, our platform empowers businesses with data-driven decisions.
How does Grubtech ensure timely kitchen operations?
Our gKitchen solution is designed to manage kitchen operations seamlessly. By breaking down orders for different kitchen stations and setting prep times, it ensures dishes are prepared and ready for delivery or pickup on time, every time
How can Grubtech benefit my multi-location restaurant chain?
Grubtech centralizes management, allowing you to oversee multiple locations seamlessly from one dashboard, ensuring consistency and efficiency.
I manage multiple brands. Can Grubtech cater to that?
Absolutely! Grubtech is designed to manage different restaurant brands under one umbrella, ensuring each brand retains its unique identity while benefiting from centralized operations.
Will Grubtech integrate with food delivery apps across my chains?
Yes, Grubtech connects effortlessly with many major delivery platforms, ensuring consistent order management across all your locations and brands.
Is scaling up my restaurant operations easier with Grubtech?
Definitely. Grubtech's tools are scalable, making expansion and managing new locations smoother than ever.
Can Grubtech provide insights across all my restaurant brands?
Yes, Grubtech's analytics offer a comprehensive view across brands and locations, giving you actionable insights to enhance operations.
Do I need separate setups for different restaurant brands?
No, Grubtech allows for distinct configurations for each brand, all managed under one unified system.
How can Grubtech help during promotional campaigns across locations?
You can easily set up, manage, and track promotional campaigns for specific locations, brands, or across the board, all from one place.
Is Grubtech's platform secure for large-scale operations?
Absolutely. We prioritize security, ensuring that transactions and data, regardless of scale, are always protected.
How does Grubtech handle peak times across multiple outlets?
Grubtech is optimized for high-demand scenarios, ensuring consistent performance even when all your locations are buzzing.
Can I get a consolidated report for all my restaurant brands?
Yes, Grubtech can provide overarching reports giving you insights into the performance of all your brands and locations.
Is there a limit to how many locations I can manage with Grubtech?
No, Grubtech is designed to scale and can accommodate any number of locations, making it perfect for expansive restaurant operations.
How does Grubtech simplify the complexity of multi-brand management?
With tailored configurations, centralized management, and comprehensive insights, Grubtech reduces the complexities inherent to managing multiple brands.
Can I tailor customer experiences for different brands using Grubtech?
Yes, while Grubtech centralizes operations, it allows for brand-specific customer experience customization.
What kind of data insights does gOnline offer?
gOnline provides a comprehensive feedback loop, generating data from interactions with other Grubtech modules. This data can highlight areas like dishes taking longer to prepare than expected, helping restaurants optimize their processes.
How do I get customer support for gOnline?
Grubtech offers dedicated customer support for all its products, including gOnline. You can reach out to our support team via email, phone, or through our website for any assistance.
Can gOnline adapt as my restaurant grows or evolves?
Definitely! gOnline is scalable, designed to adapt and grow with your restaurant, whether you're adding more locations or expanding your menu.
Can gOnline help keep my inventory updated in real-time?
Yes, as orders come in, gOnline automatically updates your inventory to reflect the current stock levels.
Can I manage multiple restaurant locations using gOnline?
Yes, gOnline provides centralized management tools perfect for businesses with multiple outlets, ensuring consistent operations.
Can gOnline provide insights to help me make informed business decisions?
Absolutely. gOnline offers in-depth analytics on orders, customer preferences, sales trends, and more, helping you strategize effectively.
Can I manage multiple restaurant locations using gOnline?
Yes, gOnline provides centralized management tools perfect for businesses with multiple outlets, ensuring consistent operations.
How does gOnline simplify the management of multiple chains?
gOnline centralizes operations, allowing restaurant managers to monitor and control the performance of numerous chains from a single platform. This ensures consistent quality and service across all branches.
I manage different restaurant brands. How can gOnline streamline this?
With gOnline, you can segregate analytics and operational data by brand. This granularity helps in understanding and managing each brand's specific needs while still gaining an overall view of the collective performance.
Does gOnline offer specialized features for multi-location restaurants?
Absolutely. gOnline provides location-specific data that aids in optimizing operations, marketing, and inventory management for each outlet based on its unique challenges and customer base.
Can I get a unified view of all my restaurant locations with gOnline?
Yes, gOnline’s dashboard offers an integrated perspective of all your outlets, enabling a top-down approach to management and decision-making across the entire business.
How does gOnline assist in customizing marketing strategies for different locations?
gOnline's analytics offers insights into location-based customer preferences, enabling you to tailor your marketing campaigns and promotions to resonate with specific regional demographics.
How effective is gOnline in inventory management for a multi-location setup?
gOnline’s real-time inventory tracking ensures you have a clear view of stock levels at each outlet, enabling efficient restocking strategies and reducing wastage.
Can I set location-specific pricing and promotions with gOnline?
Certainly. gOnline allows dynamic pricing and promotional strategies, letting you adjust for regional variations, local events, or specific outlet performances.
Does gOnline help in identifying the best-performing outlets?
Yes, by analyzing sales, customer feedback, and other metrics, gOnline can help you pinpoint which locations are excelling and which may need more attention.
How can gOnline guide expansion strategies for my multi-location restaurant?
With its rich data on sales trends, regional preferences, and operational efficiencies, gOnline offers valuable insights that can inform where and how to expand your restaurant chain.
How does gOnline integrate with third-party delivery platforms for multi-location restaurants?
gOnline offers seamless integration capabilities, meaning all orders from various delivery platforms can be centralized, regardless of the specific outlet they're directed at.
Can I get consolidated financial reports for all my locations with gOnline?
Yes, gOnline provides comprehensive financial reporting that can be segmented by outlet or viewed collectively, aiding in clearer financial planning and auditing.
How does gOnline's feedback system work for multi-location restaurants?
gOnline captures customer feedback for each specific location, allowing you to address concerns or replicate successes based on direct customer insights.
Can gOnline help in optimizing operational hours for different locations?
By analyzing footfall, order volumes, and sales patterns, gOnline can provide insights on optimal operating hours for each individual location.
Does gOnline support multi-currency transactions for restaurants operating in different countries?
Yes, gOnline is designed to handle transactions in multiple currencies, making it ideal for restaurants with a global or regional presence.
How can gOnline aid in supply chain management for my multi-location restaurant chain?
gOnline’s analytics offers insights into inventory trends, consumption patterns, and supplier performances, allowing for a streamlined and efficient supply chain across all your locations.
Can it manage dine-in and delivery orders?
Absolutely. KDS categorizes orders, so your team knows which ones are for dine-in, takeout, or delivery, helping them prioritize and manage their workflow.
Will our order mistakes reduce with KDS?
By offering clear visual displays, real-time updates, and special request highlights, the chances of mix-ups or overlooked items significantly decrease.
What about special food requests?
Special requests are prominently displayed, ensuring the chef and the team are aware and can accommodate the specific needs of the customer.
Can KDS split tasks for my kitchen?
Yes. It smartly directs specific tasks to relevant kitchen stations, enhancing productivity and reducing cross-station confusion.
How do we know an order's ready?
KDS provides visual indications when an order is ready to be served or dispatched, streamlining the handoff to waitstaff or delivery personnel.
Can I see how my kitchen's performance with KDS?
Certainly. KDS offers analytics that provide insights into kitchen performance, helping you identify areas of improvement.
How can we start with KDS?
Get in touch with our team. We'll provide a demo and walk you through the benefits and integration process tailored to your establishment.
How does KDS simplify the kitchen operations of multiple chains?
KDS centralizes order display and management, allowing chefs and kitchen staff from various chains to streamline prep and delivery times, leading to consistent service and food quality across all branches.
Can KDS adapt to different cuisine types if I manage different restaurant brands?
Absolutely. KDS is customizable, allowing it to cater to the specific operational nuances and dish preparations unique to each restaurant brand you manage.
Does gOnline offer specialized features for multi-location restaurants?
Absolutely. gOnline provides location-specific data that aids in optimizing operations, marketing, and inventory management for each outlet based on its unique challenges and customer base.
Does KDS provide features specialized for multi-location restaurants?
Yes. KDS can give location-specific insights into kitchen performance, helping you identify efficiency patterns and areas of improvement for each individual outlet.
How does KDS ensure consistent dish presentation across all my locations?
KDS can display standardized prep instructions and visual guidelines, ensuring dishes are consistently prepared and presented, irrespective of the outlet.
Can KDS adapt to varied kitchen sizes and structures?
KDS is versatile and can be tailored to fit the specific layout and operational flow of different kitchen sizes and structures, ensuring optimal performance.
Can I set location-specific pricing and promotions with gOnline?
Certainly. gOnline allows dynamic pricing and promotional strategies, letting you adjust for regional variations, local events, or specific outlet performances.
How can KDS enhance communication between front-of-house and the kitchen in a multi-location setup?
KDS bridges the communication gap, providing real-time updates on order status, thereby reducing errors and enhancing coordination between the kitchen and front-of-house across all locations.
Can I track the efficiency of individual chefs or kitchen staff with KDS?
Yes. KDS can provide insights into individual performance metrics, allowing you to recognize and reward top-performing staff or address training needs.
How does KDS handle peak dining hours, especially in multiple locations?
KDS is designed to efficiently manage high order volumes, offering features like color coding and audio alerts, ensuring smooth operations even during peak hours across all outlets.
Can KDS integrate with my existing POS system across all locations?
KDS offers seamless integration capabilities with various POS systems, ensuring orders are accurately relayed and managed across all kitchen outlets.
Does KDS offer any waste-reduction features for my multi-location restaurant?
With precise order tracking and real-time updates, KDS can help in reducing errors and remakes, subsequently decreasing food wastage across outlets.
How does KDS improve the overall dine-in experience for customers across my locations?
KDS streamlines kitchen operations, leading to faster order turnarounds and accurate dish preparations, directly enhancing the overall dining experience.
How does KDS handle modifications or special requests from customers?
KDS can prominently display any customizations or special instructions for an order, ensuring they're accurately followed by the kitchen staff.
How can KDS aid in maintaining hygiene standards across my kitchens?
With KDS, paper tickets are eliminated, reducing clutter and potential contamination, and helping maintain a cleaner and more organized kitchen environment.
Can I get real-time analytics on kitchen performance with KDS?
Yes, KDS provides real-time insights into kitchen efficiencies, order turnarounds, and other crucial performance metrics across all locations.
How easy is it to train my kitchen staff on KDS across various outlets?
KDS is user-friendly, requiring minimal training. This ensures a uniform and quick adoption rate across all your restaurant locations.
How can KDS support sustainability initiatives for my multi-location restaurant?
KDS eliminates the need for paper tickets and reduces food wastage through accurate order management, supporting sustainability efforts across your restaurant chain.
Does it integrate with delivery platforms?
Absolutely. gKitchen synchronizes with popular delivery platforms to manage online orders effortlessly.
How does it handle modifications or special requests?
It prominently displays any customizations or requests, ensuring they're not overlooked during preparation.
What if an item runs out of stock?
The system can alert the team about low stock items, ensuring timely updates to the front of house or online platforms.
How does it help reduce errors?
Yes. It smartly directs specific tasks to relevant kitchen stations, enhancing productivity and reducing cross-station confusion.
How do we know an order's ready?
By providing clear, real-time order details and highlighting special requests, gKitchen minimizes miscommunication and errors.
Can gKitchen be tailored for the diverse cuisines I offer across my different brands?
Absolutely. gKitchen can be customized to the specific dish preparations and operational nuances of each restaurant brand, ensuring accurate dish output.
Can gKitchen guarantee standardized dish presentation across all my outlets?
gKitchen displays standardized preparation instructions and visual references, assuring that dishes are prepared and presented consistently across all locations.
How adaptable is gKitchen to various kitchen structures and sizes within my restaurant chain?
gKitchen's flexible design can be molded to fit different kitchen layouts and operational flows, ensuring maximum efficiency.
What communication features does gKitchen offer between my front-of-house and kitchen teams across multiple locations?
gKitchen bridges communication gaps with real-time order status updates, ensuring seamless coordination between kitchen and front-of-house staff across all outlets.
Is it possible to monitor the performance of individual kitchen staff members using gKitchen?
Yes. gKitchen provides detailed insights into individual staff performance metrics, enabling you to address training needs or reward top-performers.
How does gKitchen manage high order volumes during peak dining times across my locations?
gKitchen efficiently handles high order influx with features like color-coded alerts, ensuring smooth operations, even during the busiest periods.
Will gKitchen seamlessly integrate with my current POS system across all restaurant outlets?
gKitchen is designed for seamless integration with a variety of POS systems, ensuring consistent order management across all outlets.
Can gKitchen help reduce wastage in my multi-location restaurant setup?
gKitchen's precise order tracking and real-time updates minimize order errors, reducing remakes and consequent food wastage.
How does gKitchen contribute to an enhanced dining experience across my restaurant chains?
By streamlining kitchen operations and ensuring quick and accurate order turnarounds, gKitchen directly enhances the dining experience for your patrons.
How does gKitchen handle customer-specific dish customizations or special requests?
gKitchen prominently displays any customizations or special instructions, ensuring they're accurately executed by the kitchen staff.
Can I access real-time performance analytics for my kitchens with gKitchen?
Yes, gKitchen delivers real-time insights into order turnarounds, kitchen efficiencies, and other key performance metrics across all outlets.
How intuitive is gKitchen for training my kitchen teams across different outlets?
gKitchen's user-centric design requires minimal training, ensuring swift and uniform adoption across all your restaurant locations.
Can gKitchen be integrated with inventory management systems for my kitchens?
While its primary design is for order management, advanced gKitchen setups can seamlessly integrate with inventory solutions, providing alerts and insights into stock levels.
Is it possible to get insights or reports on delivery performance with gDispatch?
Absolutely. gDispatch provides analytics on delivery times and other key metrics to help you continually refine your delivery process.
How quickly can gDispatch be integrated with my current systems?
The integration process is streamlined. The duration will depend on your existing setup, but our team will ensure a swift and smooth transition.
How does gDispatch help streamline delivery operations for my multi-chain setup?
gDispatch centralizes delivery management, offering real-time coordination ensuring timely deliveries across all restaurant chains.
Can gDispatch adapt to the varying delivery demands of my different restaurant brands?
Yes, gDispatch's adaptable platform can cater to the specific delivery nuances and demands of each brand, ensuring tailored solutions for efficient deliveries.
How does gDispatch handle large delivery volumes during peak dining times for my restaurant chain?
With features like real-time order assignment, gDispatch efficiently manages high delivery volumes, even during peak periods.
How adaptable is gDispatch in integrating with my existing tech stack across all locations?
gDispatch is designed for seamless integration with various POS systems, ordering platforms, and other tech solutions, ensuring consistent delivery management across all outlets.
Is there real-time communication between gDispatch and my kitchen teams?
Yes, gDispatch provides real-time updates on delivery status, enabling kitchens to better coordinate order prep timelines with driver arrivals.
How does gDispatch minimize delivery errors or missed deliveries across my restaurant chains?
With features like driver assignment automation and real-time tracking, gDispatch minimizes human error, ensuring accurate and efficient deliveries.
Can gDispatch adapt to future expansions of my restaurant chains or brands?
Yes, gDispatch is designed to scale, ensuring that as your business grows, your delivery management remains efficient and consistent.
How can gData assist in optimizing my marketing efforts?
By analyzing customer preferences and buying patterns, gData offers insights that can help tailor your marketing strategies effectively.
Does gData support multi-location restaurants?
Yes, gData can collate and analyze data from multiple outlets, offering a consolidated view of your entire business operations.
How does gData cater to multi-chain restaurants?
gData's platform is designed to handle data from numerous chains, allowing restaurant owners to analyze and compare performance metrics across different branches and regions. This holistic approach facilitates streamlined decision-making at both macro and micro levels.
I operate multiple brands under one umbrella. How can gData assist me?
gData offers brand-specific analytics, letting you delve into each brand's performance separately. Whether it's customer demographics, sales trends, or popular menu items, you can get a granular view for each brand while also getting an overarching understanding of the entire business.
What benefits does gData offer for multi-location restaurants?
For businesses operating in multiple locations, gData provides location-wise insights. This helps in identifying best-performing outlets, understanding regional customer preferences, and making informed decisions about inventory and staffing based on specific location data.
Can I get a consolidated view of all my restaurant brands and locations with gData?
Absolutely. gData offers a comprehensive dashboard that integrates data from all your brands and locations. This holistic view is invaluable for strategic planning and resource allocation across the entire business spectrum.
How can gData help in standardizing operations across multiple locations?
By providing consistent metrics and analytics for all locations, gData helps you pinpoint discrepancies and best practices. This insight ensures that you can implement standardized operations that resonate with your brand's ethos across all locations.
Can gData assist in targeted marketing for specific locations or brands?
Yes, by analyzing location-specific and brand-specific data, gData can guide your marketing strategies to be more focused. This means you can create campaigns tailored to the preferences and trends of particular regions or target audiences for each brand.
How does gData facilitate inventory management for multi-location restaurants?
With insights into sales trends and popular items across different locations, gData can help forecast demand. This ensures optimized inventory management, reducing wastage and ensuring consistent availability of items across all outlets.
Does gData support benchmarking performance across different locations?
Yes, with gData, you can easily benchmark performance metrics like sales, customer footfall, and service speed across different outlets. This feature is invaluable for setting performance standards and recognizing outlets that are outperforming or underperforming.
How can gData help in understanding regional customer preferences?
gData's analytics delve into customer buying patterns and preferences based on locations. This means restaurants can tailor their menu, offers, and marketing strategies to resonate better with regional tastes and demands.
Can gData assist in growth planning for my multi-location business?
Definitely. By understanding sales trends, customer feedback, and market potential through gData's insights, restaurant owners can make informed decisions about expanding in existing markets or venturing into new ones.
How can gData assist in optimizing my marketing efforts?
By analyzing customer preferences and buying patterns, gData offers insights that can help tailor your marketing strategies effectively.
Does gData support multi-location restaurants?
Yes, gData can collate and analyze data from multiple outlets, offering a consolidated view of your entire business operations.
How does gData cater to multi-chain restaurants?
gData's platform is designed to handle data from numerous chains, allowing restaurant owners to analyze and compare performance metrics across different branches and regions. This holistic approach facilitates streamlined decision-making at both macro and micro levels.
I operate multiple brands under one umbrella. How can gData assist me?
gData offers brand-specific analytics, letting you delve into each brand's performance separately. Whether it's customer demographics, sales trends, or popular menu items, you can get a granular view for each brand while also getting an overarching understanding of the entire business.
What benefits does gData offer for multi-location restaurants?
For businesses operating in multiple locations, gData provides location-wise insights. This helps in identifying best-performing outlets, understanding regional customer preferences, and making informed decisions about inventory and staffing based on specific location data.
Can I get a consolidated view of all my restaurant brands and locations with gData?
Absolutely. gData offers a comprehensive dashboard that integrates data from all your brands and locations. This holistic view is invaluable for strategic planning and resource allocation across the entire business spectrum.
How can gData help in standardizing operations across multiple locations?
By providing consistent metrics and analytics for all locations, gData helps you pinpoint discrepancies and best practices. This insight ensures that you can implement standardized operations that resonate with your brand's ethos across all locations.
Can gData assist in targeted marketing for specific locations or brands?
Yes, by analyzing location-specific and brand-specific data, gData can guide your marketing strategies to be more focused. This means you can create campaigns tailored to the preferences and trends of particular regions or target audiences for each brand.
How does gData facilitate inventory management for multi-location restaurants?
With insights into sales trends and popular items across different locations, gData can help forecast demand. This ensures optimized inventory management, reducing wastage and ensuring consistent availability of items across all outlets.
Does gData support benchmarking performance across different locations?
Yes, with gData, you can easily benchmark performance metrics like sales, customer footfall, and service speed across different outlets. This feature is invaluable for setting performance standards and recognizing outlets that are outperforming or underperforming.
How can gData help in understanding regional customer preferences?
gData's analytics delve into customer buying patterns and preferences based on locations. This means restaurants can tailor their menu, offers, and marketing strategies to resonate better with regional tastes and demands.
Can gData assist in growth planning for my multi-location business?
Definitely. By understanding sales trends, customer feedback, and market potential through gData's insights, restaurant owners can make informed decisions about expanding in existing markets or venturing into new ones.